Terms of Service

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and HamptonsBus ("Company," "we," "us," or "our") governing your use of our charter bus rental and transportation services.

By requesting a quote, making a reservation, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

Reservations and Bookings

Booking Process

• All reservations must be confirmed in writing via email or through our online booking system
• A reservation is not confirmed until you receive written confirmation from our team and the required deposit has been received
• You must be at least 18 years of age and authorized to enter into this agreement on behalf of all passengers

Booking Changes

• All change requests must be submitted in writing at least 72 hours before the scheduled service
• Changes are subject to availability and Company approval
• Additional charges may apply for itinerary changes, extended service time, or additional stops

Payment Terms

Deposits

• A non-refundable deposit of 25-50% of the total fare is required to secure your reservation
• The deposit amount will be specified in your quote and confirmation

Final Payment

• Full payment is due no later than 72 hours before the scheduled departure time
• For bookings made within 72 hours of departure, full payment is required at the time of booking
• We accept major credit cards, debit cards, and bank transfers

Additional Charges

The following may incur additional charges beyond the quoted price:

• Overtime (service exceeding the reserved hours)
• Fuel surcharges (if applicable)
• Tolls, parking fees, and airport fees
• Wait time exceeding 15 minutes at any stop
• Driver gratuity (recommended but not required)
• Cleaning fees for excessive mess or damage

Cancellation and Refund Policy

All cancellations must be submitted in writing. Refunds are calculated based on the notice period before the scheduled service date:

• 30+ days before service: Full refund minus deposit
• 14-29 days before service: 50% refund of total fare
• 7-13 days before service: 25% refund of total fare
• Less than 7 days before service: No refund
• No-show: 100% charge if client does not appear within 60 minutes of scheduled pickup time

Deposits are non-refundable except in cases where the Company is unable to provide the reserved service.

Vehicle and Service Conditions

Vehicle Assignment

• The Company reserves the right to substitute vehicles of similar or greater capacity without notice
• Specific vehicle make, model, year, color, or appearance is not guaranteed
• While we strive to maintain all amenities, functionality of features such as WiFi, restrooms, or entertainment systems is not guaranteed

Driver Authority

• The driver has full authority over the safe operation of the vehicle
• The driver may refuse service or terminate a trip if passenger behavior poses a safety risk
• Route selection and speed are at the driver's discretion based on safety and road conditions
• For multi-day trips, the client is responsible for providing driver lodging (minimum 2-star hotel, private room)

Mechanical Issues

In the event of mechanical breakdown, we will make every reasonable effort to provide a replacement vehicle. Refunds or credits will be provided on a prorated basis only if a replacement cannot be secured within a reasonable time.

Client Responsibilities

The Client agrees to:

• Provide accurate information regarding passenger count, pickup/drop-off locations, and travel dates
• Ensure all passengers arrive at the pickup location on time
• Assume full responsibility for the conduct of all passengers during the trip
• Comply with all applicable laws and regulations
• Ensure passengers follow all vehicle rules and driver instructions

Prohibited Activities

The following are strictly prohibited on all vehicles:

• Smoking, vaping, or use of tobacco products
• Possession or use of illegal drugs or substances
• Open containers of alcohol (unless prior written approval is obtained and applicable laws permit)
• Standing while the vehicle is in motion
• Throwing objects from the vehicle
• Vandalism or intentional damage to the vehicle
• Harassment of the driver or other passengers
• Any illegal activity

Violation of these rules may result in immediate termination of service without refund.

Damage and Liability

• The Client is financially responsible for any damage to the vehicle caused by passengers during the rental period
• A security deposit may be required and will be fully refunded after inspection if no damage or excessive cleaning is required
• The Company reserves the right to charge the Client's payment method on file for any damages, cleaning fees, or additional charges incurred
• Damage assessments will be itemized and documented with photographs when applicable

Delays and Force Majeure

The Company is not liable for delays or service interruptions caused by circumstances beyond our reasonable control, including but not limited to:

• Traffic congestion or road closures
• Adverse weather conditions
• Natural disasters or acts of God
• Government actions or restrictions
• Mechanical breakdowns
• Accidents or emergencies

No refunds will be provided for delays caused by these circumstances.

Limitation of Liability

• The Company's total liability shall not exceed the amount paid for the specific service in question
• The Company is not liable for any indirect, incidental, consequential, or punitive damages
• The Company is not responsible for lost, stolen, or damaged personal belongings left on the vehicle
• Passengers travel at their own risk, and the Company maintains appropriate insurance coverage as required by law

Insurance and Safety Compliance

HamptonsBus maintains comprehensive insurance coverage and complies with all applicable federal, state, and local regulations, including:

• U.S. Department of Transportation (DOT) requirements
• Federal Motor Carrier Safety Administration (FMCSA) regulations
• All applicable state and local transportation laws
• Regular vehicle inspections and maintenance schedules
• Driver background checks, drug testing, and licensing requirements

Complaints and Disputes

• All complaints must be submitted in writing within 14 days of the service date
• We will acknowledge receipt of your complaint within 5 business days
• We will investigate and respond to your complaint within 30 days
• Complaints should be directed to: info@ridesunny.com

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Nassau County, New York.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with your booking confirmation and any additional written agreements, constitute the entire agreement between you and the Company regarding our services. Any modifications to these Terms must be made in writing and signed by both parties.

Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us: